Ordering Process

Can I get a sample of my artwork on the stock I selected?

Can I reorder a previous order online?

Can I get a proof before I pay?

Can I combine the shipping on my order?

Can I order custom products?

Can I order a size, paper or quantity not listed on your site?

How do I set up my file?

What are the different paper stocks you offer?

How can I preview my order before it prints?

Why is the preview unavailable?

How can I change or update my shipping address?

What shipping methods do you offer?

Why does the billing address have to match with the billing address?

Can I cancel my order?

Can I preview my previous orders online?

How can I reupload new files and get a new proof for my paid order?

Can I make special notes on an order when I place my order online?

What should I check before I upload a file?

I need a design, how do I get started?

I have a design, how do I upload it?

How do I set up my brochure so it folds correctly?

What is Will Call?

What should I do if I need to send you replacement files?

What if I have a Publisher file?

If I place an order with Next Day turnaround, what time can I expect them to be here tomorrow?

How long will it take to get my proof?

How do I reorder?

What is the status of my order?

What file formats do you accept?

How do I get started?

Can I send a printout of how the color should look?

Can you fix my file if I don’t send it to you correctly?

How will I know if you received my files?

How can I send my own custom layout and is there an extra charge?

Do I get a proof?

How long will it take your graphics department to check my files?

How long will it take to get my order?

Can I send my files by email?

How do I send my files?