Our customer service team is open from 6 am to 5 pm on Thanksgiving and 5 am to 7 pm PST on Black Friday.
Our Pickup Locations are closed on Thursday and Friday for the Thanksgiving Holiday.

33 Quality Checkpoints: Follow the Life Cycle of your order

Pre Press Department: 15 Checkpoints


From our file prep checks to imposition, we do everything we can to guarantee that your pieces are printed accurately and professionally.

  1. Resolution Review
  2. Size Verification
  3. Bleed Verification
  4. Safety Zone Review
  5. Human verification of artwork matching the order specs
  6. Color mode review, including an evaluation for major color shift
  7. Check for white overprint
  8. For orders requiring post-press work; verify scores, die-cuts, folding and mailing clearance
  9. Preflight press ready files and final human inspection
  10. Electronic verification of the files submitted to next work area
  11. Electronic preflight checks: fonts, vector images, raster images, resolution, and color modes
  12. InRip trapping for optimal print registration
  13. Human verified order specifications
  14. Human inspected order output
  15. Human inspected order plating process

 

Press, Cutting & Bindery: 10 Checkpoints


Quality continues all the way through the production process. From our state of the art printing press to human inspection of your piece at every point during printing.

  1. Closed Loop Color to automatically achieve and maintain the correct color levels
  2. Strict procedures and guidelines that define and control the printing process to save time and money
  3. Constant inspection of the printed product during the make-ready and run process for consistent quality and pinpoint errors
  4. Color Density
    1. Examine the printed sheet for proper density of all four colors
    2. Check for proper trapping of the inks
    3. Confirm that color breaks are correct
    4. Check color match consistency on multiple up elements
    5. Compare illustrations of print to originals supplied for color fidelity if applicable
  5. Registration
    1. Check each color image and screen build element for internal register
    2. Check the sheet for correct backup of images, cuts, scores, etc.
    3. Verify that bleeds extend beyond the trim marks and insure that no words or pictures are being cut off
  6. Stock
    1. Verify the paper stock is what is requested in weight, color and brightness
  7. Overall impression
    1. Inspect the entire press sheet, looking at the pictures, type, screens to make sure they are consistent
    2. Compare all copy on the sheet to the blueline
    3. Verify that the correct quantities are being run
    4. Check for missing elements and copy changes if applicable
    5. Check type carefully for broken letters and imperfections
    6. Examine sheets for hickeys, blemishes, pinholes, mottling, or ghosting and anything unusual
  8. Verify all cards are cut accurately and in a square format
  9. Verify final size and bleed is trimmed off
  10. Human inspection to ensure consistent quality and help prevent errors
    1. Equipment preventive and predictive maintenance programs to maintain quality and to prevent late deliveries due to unscheduled downtime

 

Quality Assurance & Shipping: 8 Checkpoints


Our final quality inspection on all products and accurate packaging is all part of making sure your product is up to our standards and ships on time.

  1. Quality checkpoints at every stage in production performed by trained Quality Assurance Specialists to ensure satisfaction
  2. Final product is inspected prior to leaving our facility. If an issue is detected they are fixed before the order ships to ensure customer satisfaction and a timely delivery
  3. Constant improvement in processes and solutions to prevent the same issues from reoccurring
  4. Human inspection on all printed pieces for any product
  5. Boxes designed to fit specific quantities for optimal delivery
  6. Electronic verification of delivery address and ship mode
  7. Sign off required by a shipping clerk for every job to ensure customer satisfaction
  8. Department works 24 hours to ensure on-time shipping. Shipping systems are integrated with our databases to provide real time tracking numbers to let our customers know when their order ships

 

Your Order is Done: Satisfaction Guaranteed


We stand behind our products and our service. If you are not 100% satisfied with your product, let us know and we will work with you to make it right.