We understand how important it is to get your printing done right and done on time. That's why we
developed the industry's groundbreaking On-Time Guarantee. When you purchase a product and provide a
press-ready* file by the cut-off time, we
guarantee to get your order to you on time or it is on us.
We stand behind our products and our service. If you are not 100% satisfied with your product, let
us know and we will work with you to make it right.
*A press-ready file refers to a file that meets the requirements for your ordered items and is ready
to print as-is.
*Jobs that are not configurable online are considered custom orders.
On Time Guarantee does not apply to freight, custom boxes, custom apparel,
direct mail, custom orders, or delays due to 3rd party shipping/delivery carriers. See
Terms & Conditions
Our Customer Care Team is here to assist you!
Contact us at 855-898-9870 or via our Live Chat and
let us know how we can help.
Customer Care Hours:
Mon-Fri(24 Hours a Day), Sat-Sun(6am-5pm PT)
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What are press-ready files?
A press ready file is a file that meets our file requirements for bleed, etc. For more details, see “How do I set up my file?”.