Customer Care

Proactive Customer Service


The Next Day Flyers® team is dedicated to providing you with exceptional customer service which exceeds your expectations. Customer Care representatives are here to assist you from the first phone call, and our continuous training helps ensure that we remain up-to-date with customer needs.

Our goal is to help you get your message out on time and on spec. Customer Service phone calls are monitored to ensure quality and our proactive service means that if a problem does occur with your order, we will contact you by phone or email and see you through the process until the problem is resolved . .

From our Customer Care Team:

Get help when and where you need it:
  • By phone: Monday - Friday 5am -11pm PT, Saturday 6am - 4pm PT
  • 24/7 access to online status, order history and tracking tools
  • Live chat for easy online help
  • Help Center with training videos to guide you through our online design center and answers to frequently asked questions
Please contact us for assistance with:

  • Order placement
  • Information on digital file setup
  • Postal specifications
  • Custom printing
  • Special shipping requests

From our Prepress Department:

  • Our 15 point digital file preflight inspection is performed by expert operators to ensure quality printing
  • Direct to plate 175 line screen imaging for sharp beautiful postcards and marketing materials
  • Integrated computerized workflow transfers color data directly from your file to the plate for press to ensure accurate representation of your color in the final printed product

From the Pressroom and Cutting Department:

  • Cut data is transferred from computer to the cutter in order to deliver accurate tight tolerance cutting of your printed products
  • State-of- the- Art Heidelberg Speedmaster with inline UV coating for dependable and repeatable top quality quick printing
  • Densitometers measure color density every 100 press sheets to maintain a density tolerance of +/- .10. for consistent color throughout a press run