It’s On Time or It’s On Us!


On-Time Guarantee


We understand how important it is to get your printing done right and
done on time. That's why we developed the industry's groundbreaking
On-Time Guarantee. When you purchase a product and provide a
press-ready* file by the cut-off time, we guarantee to get your order to
you on time or it is on us.


We stand behind our products and our service. If you are not 100%
satisfied with your product, let us know and we will work with you to
make it right.



*A press-ready file refers to a file that meets the requirements for your
ordered items and is ready to print as-is.


*Jobs that are not configurable online are considered custom orders.


On Time Guarantee does not apply to freight, direct mail, custom orders, or delays due to 3rd party shipping/delivery carriers. See Terms & Conditions



Our Customer Care Team is here to assist you!
Contact us at 855-898-9870 or via our Live Chat and let us know how
we can help.


Customer Care Hours: 24 Hours Monday - Friday
8am PT - 5pm PT Weekends

TALK TO AN ORDER SPECIALIST

From the second you make contact to the
moment you have your product in your hands,
we take care of your order, checkout, print, and
delivery needs.

Whether you want to discuss a custom print job
or you just want to check on your order status,
we'd love to chat with you.

Call center Hours
24 hours Monday - Friday
8:00 am - 5:00 pm PT Saturday and Sunday

Call us on 855-898-9870 (toll free) for all
print inquiries and custom quotes.

If you are outside the United States, please dial
(+1) 310-747-3800.

preparing files overview banner

 

Create Upload-Ready Files in Three Easy Steps

 

  1. Download our graphic templates and instructions

     

    Each Photoshop, Illustrator, and InDesign template includes correct file size, bleed, trim marks and color profile.

     

    Our file prep guidelines provide you with easy step by step instructions on how to use the template.

     

    View Templates and Instructions
  2. Check our prepress guidelines before uploading to our website

     

    • Your images and artwork should be at least 300 dpi. Images that are created at 300 dpi will have a higher resolution when reduced. Images that are enlarged from 300dpi will have a lower resolution. We don't recommend enlarging images over 30%.
    • Set your Color Profile to US Web Coated (SWOP) v2. The Color Profiles are not saved within the template, they are set up by the user in the Color Settings in Photoshop (or other Adobe application). This setting will remain the standard for every file you open in Adobe, until you change this again.
    • Check your file name. Ensure that your final file is saved correctly. We only accept the following file formats:
    a_mypostcardfront.pdf
    a_mypostcardfront.psd
    a_mypostcardfront.ai
    a_mypostcardfront.indd
    a_mypostcardfront.jpeg
    a_mypostcardfront.tiff
  3. Upload your files

     

    With the click of a button you can upload your design files, ready for printing. Upload from your computer or use our Dropbox feature to upload from your desktop or from the freedom of your smart device.

     

    Don't have Dropbox? Download Now!

It’s On Time or It’s On Us!


On-Time Guarantee


We understand how important it is to get your printing done right and
done on time. That's why we developed the industry's groundbreaking
On-Time Guarantee. When you purchase a product and provide a
press-ready* file by the cut-off time, we guarantee to get your order to
you on time or it is on us.


We stand behind our products and our service. If you are not 100%
satisfied with your product, let us know and we will work with you to
make it right.



*A press-ready file refers to a file that meets the requirements for your
ordered items and is ready to print as-is.


*Jobs that are not configurable online are considered custom orders.


On Time Guarantee does not apply to freight, direct mail, custom orders, or delays due to 3rd party shipping/delivery carriers. See Terms & Conditions



Our Customer Care Team is here to assist you!
Contact us at 855-898-9870 or via our Live Chat and let us know how
we can help.


Customer Care Hours: 24 Hours Monday - Friday
8am PT - 5pm PT Weekends

TALK TO AN ORDER SPECIALIST

From the second you make contact to the
moment you have your product in your hands,
we take care of your order, checkout, print, and
delivery needs.

Whether you want to discuss a custom print job
or you just want to check on your order status,
we'd love to chat with you.

Call center Hours
24 hours Monday - Friday
8:00 am - 5:00 pm PT Saturday and Sunday

Call us on 855-898-9870 (toll free) for all
print inquiries and custom quotes.

If you are outside the United States, please dial
(+1) 310-747-3800.